How to Start a BPO Business

August 26, 2009 216 Comments

Starting a BPO is one of the best businesses to do in India. If you have a small office space wherein you can squeeze in a couple of computers and a desk for telephones and a copier machine, you can start-off your BPO business confidently.

BPO business in India includes data entry jobs, call center jobs, telemarketing jobs, customer service jobs, payroll processing, medical transcription, settling insurance claims, supply chain management and other bookkeeping services

How to Start a BPO (Business Process Outsourcing)?

  • Have a Plan Ready: Always decide your area of operation. Pick one BPO field in which you have sufficient mastery. Decide how many companies you are going to apply with. Submit a resume with the companies. In the beginning, it is important to build a profile. Starting for little money would not be a bad option.
  • Take Up a Challenging Application Process: It is easy to apply with some BPO companies. All you need to do is fill out an online form and wait for a response. For some you need to get in touch directly and explain your experience and background. Remember the more hoops you have to jump through in getting a contract, the lesser competitors you are likely to have.
  • Keep Track of Your Applications: Companies take a long time to reply. Keep a tab of the companies you’ve applied along with the date of application. Keep calling the companies till you get a call.
  • Pay Attention to Detail: You need to do something different to set yourself apart.

When you try to get in touch with a company for the first time or are sending reminders to a company which hasn’t responded, do not forget to include the following:

  • Weekly stats on your market
  • Some promotional items with your logo / contact information
  • Mail them a memorable item regularly. This may include sports schedules, holiday postcard etc.

It is important for banks and lenders to know that you are a good agent. Start by finding an up to date list of companies that need BPO’s done for their properties. The quickest way to break into the BPO field is to buy a list from a reliable provider.

Keep reminding people handing out BPO assignments that you desire to become a BPO agent for them. Assure them that you are going to do an excellent job for them.

How to Start a Call Centre?
As call centre is a roaring business in India you can start a call centre with some know how’s:

  • Decide on what type of call centre you wish to begin i.e. in house, inbound, outbound, or outsource call centre.
  • Devise a business plan. Outline your business goals, financial needs, logistics and staffing plan
  • Look for clients in websites providing job services. Send mails to companies seeking services.

If you follow the above steps and regularly get in touch with the right leads from your list, BPO can be the best business for you.

216 Comments »

  • Rahul srivastava said:

    Dear Sir, I want to start a call center in Allahabad but I am not getting any company to deal with them. Send me some more details regarding how to start BPO business and what are the requirements. If you can help me I will be very thankful to you.

  • Hitesh said:

    Hi Sir, I am Hitesh. I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me in which sector it is profitable to start a BPO business. Also let me know what is the minimum investment I need to start BPO and how to apply to the companies for getting projects. Please provide me with proper guidelines. Thanking You.

  • karun said:

    Hello Sir, my name is karun I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me in which sector it is profitable to start a BPO business. Also let me know what is the minimum investment I need to start BPO and how to apply to the companies for getting the projects. please provide me the proper information about it thanking you

    Scott Wilson Reply:

    The concept of this business is really interesting. For starting this business, access to the contacts of overseas suppliers is the most important requirement for initial stage. It is also very good option and also platform for you in terms of long term benefit.
    • It works on contract basis. Contract can be time bounded or work bounded.
    • Big company having mass interaction with consumer groups outsources the contract to attend these interactions.
    • This services can be administrative services also done by the contracted party according to the terms and conditions of contract.
    Types of services
    • Call centers for consumerism and interactions(customer care)
    • Data entry work
    • Analysis report for companies
    • Equity research
    • Financial services
    • Management consultancy
    • Administration
    According to your interest, you can start any of above services.
    For further assistance please ask questions. We are here to guide you.

    savad Reply:

    sir iam savad from kerala iam an accounts officer.i would like to know more about financial service.what type of financial work can i do through BPO and where can i get the work?
    sir please give a reply soonly u r reply is toooo valuble to me

    Scott Wilson Reply:

    Mr. Savad,
    Many international firms provide this accounting work to India as to save their time and money as well. But this business you can get through in terms of contract. Because normally no company will trust any individual easily and the same thing from the individual as well. So you need to have contacts with some overseas firms or Indian firms for such contracts. You can also try from the trusted sources from internet also. Thank you.

    G J Reply:

    Dear Mr.Scott, This is Gous Jamadar from kolhapur (maharashtra) India. Here I am interested in call centre & BPO business. If You or any else have exeperience / Mastery in same industry & can get work contract & if he or she is ready to handle whole business & assure me that our business will be a quality business with profitability. Please let me know we can arrange capital of 4/5 Crore Rupees or if needed more we can arrange. give reply to my business proposal.

    NK Reply:

    Hello sir,
    I am planning to open my own BPO I also have my contacts I am getting several offers BPOs are ready to do tie up with me and start a new venture let me know if you are interested would definitely send the business plan for sure
    Thank you.

    Mr. R Reply:

    Hello Sir,
    I want to start a call center. I want to know how to reach companies for contract.
    On what basis or what are the needs of company to give contract?
    How much capital will be required. Are there any agencies that provide help in opening a call center?
    Thank you.

    ER Reply:

    Dear Scott,

    If I need to look at call center where we can get rural people involved, what do u think will be best field to choose as call center from the list u provided below:
    • Call centers for consumerism and interactions(customer care)
    • Data entry work
    • Analysis report for companies
    • Equity research
    • Financial services
    • Management consultancy
    • Administration
    Please advise
    Thank you.

  • Saurabh Kansal said:

    Hi frnds,

    My Self Saurabh, basically i m an Engineer, wrkng in construction industry. I would like to statrt side business in BPO industry. I m compltely unknown abt this field, can u give me some useful information. How to set up initial level?

    waiting for our response.

    S Kansal

    Scott Wilson Reply:

    Mr. Saurabh,
    This is basic idea of BPO industry and how does it work.
    • It works on contract basis. Contract can be time bounded or work bounded.
    • Big company having mass interaction with consumer groups outsources the contract to attend these interactions.
    • This services can be administrative services also done by the contracted party according to the terms and conditions of contract.
    • Call centers for consumerism and interactions(customer care)
    • Data entry work
    • Analysis report for companies
    • Equity research
    • Financial services
    • Management consultancy
    • Administration

    It is a stupendous tool for easy income for the outsourcing companies, companies who does this work and the employees.The return what people get, is relatively higher. Free lancers also earn great amount of money as well as experience. Platform to new talents.

    JS Reply:

    hello Sir,

    I want to know about the call center and data entry work.
    how can i start in this field. What is the minimum investment to start
    the work. How can we find a genuine company or how can we know that the work is genuine.
    Thank you.

  • kavin said:

    hello sir!

    i want to start a cal center, for tat i need some guidence.
    i dnt hve any experience in such any cal center but i wish to start a cal center as my own sir??????????/

    tel me , initially how can i start my business sir?
    and wat r all the requirements needed in this field?????????

    Scott Wilson Reply:

    First of all, you need to have knowledge of such companies which provides such services.
    Then from where you want to get contract of call center? Do you want to start Domestic or International call center?
    You should visit such associations of call centers and BPOs to get information.
    You first follow these steps, then you will get idea ahead. Still you have queries, ask questions, but first do this field work.
    Thank you.

    vivek mani Reply:

    hi,

    My name is vivek mani.
    i want to start my own BPO/Call center.
    Plz guide me how can i. tell me also about the investment.
    How will i get the pocess.
    i will wait for your reply.
    Plz reply quikly.

  • Scott Wilson said:

    Mr. vivek, i will answer your each and very question.
    If you have question then ask and don’t hesitate to ask even 10 questions at a time, i will answer.
    Here are some information about BPO and still you have questions, ask.
    How does it work?
    • It works on contract basis. Contract can be time bounded or work bounded.
    • Big company having mass interaction with consumer groups outsources the contract to attend these interactions.
    • This services can be administrative services also done by the contracted party according to the terms and conditions of contract.

    Types of services
    • Call centers for consumerism and interactions(customer care)
    • Data entry work
    • Analysis report for companies
    • Equity research
    • Financial services
    • Management consultancy
    • Administration

    The future of this business in really in debate.
    New policies emerged by the outsourcing countries may affect this business.Otherwise this process is never ending and continuous kind of stuff. If we can find ways for adjusting and earning further then the future is fabulous.Big economies are going to jump in this stuff with the time line and that is a golden opportunity that any businessman can have.

  • shrinivas said:

    Hi Manoj,
    its good that you have local callcenter.I need few details from you like how do you started a local callcenter,which comp,How you convinced a company to get a callcenter contract, how much you have invested,whats your current earning, other all info.
    I want to start a callcenter in my hometown,Solapur.
    Please email me once you become free.

    thanks in advance.
    Shrinivas.
    m: 09663361030.
    shrinivasdevarkonda@gmail.com.

    Mr. NB Reply:

    Hai Manoj

    I am N.B. I am happy that you have started your call center. I am interested in starting a BPO. I have already designed my company name and logo. Please tell me how to register company name and how to approach clients

    Thanks,
    N.B.

  • varun tiwari said:

    sir,
    please help me out regarding process,structure,tools,softwares,requirements to start a BPO.
    I already have a company named as SI Electronics PVT Ltd.
    kindly reply as early as possible.
    thank you.

    Scott Wilson Reply:

    Mr. Varun Tivari, I think this details will help you.

    How does BPO work?
    • It works on contract basis. Contract can be time bounded or work bounded.
    • Big company having mass interaction with consumer groups outsources the contract to attend these interactions.
    • This services can be administrative services also done by the contracted party according to the terms and conditions of contract.

    Types of services
    • Call centers for consumerism and interactions(customer care)
    • Data entry work
    • Analysis report for companies
    • Equity research
    • Financial services
    • Management consultancy
    • Administration

  • Scott Wilson said:

    Mr. Vishvanath,
    Following details will help you definitely.

    How does it work?
    • It works on contract basis. Contract can be time bounded or work bounded.
    • Big company having mass interaction with consumer groups outsources the contract to attend these interactions.
    • This services can be administrative services also done by the contracted party according to the terms and conditions of contract.

    Types of services
    • Call centers for consumerism and interactions(customer care)
    • Data entry work
    • Analysis report for companies
    • Equity research
    • Financial services
    • Management consultancy
    • Administration

    Scope in this business
    • Out of the existing scenario an annual global expenditure of more than $350 billion, India’s BPO contribution is more than $7 billion in 2008-09.
    • Sixty percent of the industry comprises of voice based work with high volume business, very commercialized.
    • Over the years, Indian BPO industry has established itself as the market leader in terms of customer care work and it is ready to take up huge end, transaction-based services. Thus the future of this industry is in debate also.

    Easy money
    • It is a stupendous tool for easy income for the outsourcing companies, companies who does this work and the employees.
    • The return what people get, is relatively higher.
    • Free lancers also earn great amount of money as well as experience.
    • Platform to new talents.
    And if you want any more details ask questions. We are always here to guide you.

    NP Reply:

    Dear Sir,
    I am interested to open call center in Gujarat. So kindly give me more information about association or franchise of any company who are providing association or franchise. Kindly do the needful in this subject.

    Thanks,

    NP

  • sagarkumar said:

    hi my name is sagar kumar
    i want to start a bpo company of my own….I m compltely unknown abt this field…. how can i get process to start a bpo?

    iwant to start my own bpo in guntur.
    i have a lot of question o ask.
    kindly can any buddy help regarding this one plz.

    THANKS AND REGARDS
    SAGAR KUMAR

    sagar kumar Reply:

    hi sir
    i am completely new for this feild and i dont know wat r the requirements we need to start a bpo company.
    i want to start a bpo company with 30 seaters. what is the capital we need to keep for it. and also want to take the process as outbound…..
    in the outbound process which one is nice process…

    Scott Wilson Reply:

    Mr. Sagar,
    I think you should get thorough knowledge of this field and then try to do it. It is basically contract based services. Indian firms have BPO contracts with the overseas companies. This contracts are based on particular work, time etc.
    For 30 seaters, you need minimum 5-6 laks of capital.

  • vishal said:

    We GKS (Genesis Knowledge & Self-Employment) are involved in education business since past tree years and our sister consultancy company GCM is working in marketing since last 15 years. Now we want to open a cal center as a profession call provider.
    kindly reply sap.

    Scott Wilson Reply:

    Mr. Vishal,
    If you have this much of experience then what are you waiting for? I think you can do it well and please invest your knowledge in proper manner so that it can lead you to the success. All the best.

  • Amit Gupta said:

    I am working as quality analyst in telecom & having working exp apporx 7 year. I want to come into BPO business. As being new in this field, I am not getting clients or proper client list. Can you pls help me in this, where to get client list, how to make better profile of the company. Also is there consultancy firms, which provides the works if yes can i get the list with your help.

    Scott Wilson Reply:

    Mr. Gupta,
    This field is really very volatile and you have to have some information and experience as well. So please take care and I would suggest you to do a job in some BPO for some time. You will get enough information.
    Thank you.

  • ravikumar said:

    hi jay!

    I would like to learn d naunces of d bpo n callcentre. my future plan is to open one callcentre and bpo combined 50 or 100 seater.my question’s that it’s better to work for that industry to get some experience and then start ur own or directly can i enter?

    Scott Wilson Reply:

    Mr. Ravikumar,
    I know that you want to start your business but things don’t go so fast. You need to get some experience. Especially for this sector, you have to have some experience and contacts. That can be achieved only by service. If you don’t get anything during the job time, it’s ok because you are going to gain the most important thing that is “experience”. So hold on, because there is a lot more to see.
    Thank you.

    ravikumar Reply:

    Hi Scott!

    Thanks for your suggestions.I have one more question about future business. suggest me some business which can sustain for long and it’s reliable apart from bpo or callcenter,software, healthcare,could u pls give some idea about steel business. what can do in that field?

    Thank u..

    Ravikumar

    Scott Wilson Reply:

    Mr. Ravi Kumar,
    There are so many business which are much more sustain and stable. For better plans and ideas, you should visit the column in this website only, the name is “How to start a small business”. Here is the link http://www.professionz.com/in/jobs-in-india/how-to-start-a-small-business.html you can get enough information. Thank you.

  • S. Kundu said:

    I have a good setup with 10 computers + broadband In noth Kolkata near Manicktolla.
    I want to start a business of call center in that office, so is there anyone who can help me out regard this. I even want to know that apart this how much investment it require to start this business. If anybody can help me please mail me.

    S. Kundu
    sidkus@gmail.com
    Mobile 9681474294

    Scott Wilson Reply:

    Mr. Kandu,
    What ever you have is I think enough. This is basically contracted service. Or you can start your information line service. For this call center, you have to develop a proper system and software. You should consult some software firm.
    Thank you.

  • raj said:

    hi Mr. jay!
    i want to ask that how can i get the data about good companies situated overseas and india which want to give their process to other companies and most important thing that how can i communicate to them it is not as easy as it seems.no one is going to give their process to newcomer businessman in this industry.above u have mention that we can collect information from internet.So can u tell me name of that websites where i can find enough data regarding to set up new call center or bpo industry.

    Scott Wilson Reply:

    Mr. Raj,
    To get information about the overseas companies, you need to research more. You should search companies providing outsourcing work. Form Just Dial and other media information channel can be very helpful to you to get the information. Or you need to have job experience in the same field.
    Thank you.

    Raj Reply:

    Mr. Scott
    First of all i want to say thanks to you for your quick response.
    I have enough knowledge about bpo process means how do they do the work in office and my most of the friends are doing job in this industry from long time but still they cant find out how those bpo are getting process from other companies so it is quite difficult to every employee of bpo to get these kind of information from the company.But by doing job they can know the process that how bpo are working in office but still the problem is same how they are getting contracts from other companies?
    Can you favor me by giving the answer of this question that suppose i know a company ‘xyz’ and they are giving their process to other bpo and i also want to grab that opportunity so how i have to prepare my documentation or is there any need of infrastructure to show in front of that company ‘xyz’

    Scott Wilson Reply:

    Mr. Raj,
    Remember one thing, as far as competition is concerned, always remember your school life competition.
    I mean to say that you don’t know what your competitor is doing or will do? But you know your capacity. So try to prepare the best project you can. See ultimately, the project will go in the hands of the company which will provide them cheaper services. So why don’t you try to give as minimum cost as you can. This is not a movie where we get the figures of the competitors and get the project. You have to work hard and smartly.
    I hope that this answers your question. If you have any more question, please ask. Because others may gain something from your intellectual questions.
    Thank you.

  • Raj said:

    Mr. jay,
    First of all thank you for appreciating to my question.
    It’s totally true that we don’t what is our competitor doing?
    but still i am not getting the certain things related to set up a bpo like shall we need infrastructure first to get any contract or we can set up our office later when we’ll have contract? and should we start from domestic process for getting some experience or we should go for international one if we can get that? and it is too difficult for new comer in this field to get any process of a good or reputed company because no any reputed company wants to give their process to that new comer who is not a brand in market so from where we should start and what kind of a person can help new comer?
    Mr. jay i have n number of question to ask but it is not possible to ak at a single time so can you favor me by suggesting any website where i can find more detail regarding bpo contract, tips, and lot more stuff.

    Scott Wilson Reply:

    Mr. Raj,
    Very god and practical question.
    Now you will get answer your self by reading this.
    If I am a BPO owner and I haven’t established my infrastructure and I come to you for a contract, will you trust me or give me the contract? The answer is NO right?
    Because in international trade and deals the risk factor is the biggest question mark.
    There is a document called “Guarantee of Credit or Letter of credit Guarantee”, it is issued by your bank when you provide them information about future plan, they will sanction you a loan for infrastructure. And if you have ready infra with you, the will provide the letter of credit guarantee or credit guarantee. This will make the overseas party trust on you.
    This very interesting and vast topic, you need to go in to details and you will find many things helpful to you.]
    Thank you.

  • Nick said:

    Hello

    iam from MUMBAI, i read your article, and its very impressive
    First of all let me THANK U for providing such a valuable info
    it seems that u have quiet lot of experience in this field

    i have few Questions to ask you
    i have around 3 years of experience in BPO sector – Voice, technical suppport & backoffice

    i wish to start a small BPO with an initial Employee base of 5 Agents (to be on a safer side) and once it works out then in 6 months expannsion plans
    and iam looking for genuine Work, with timely payouts
    where can i find companies who outsource their work
    i have planned to take only backend processing work

    please guide

    Scott Wilson Reply:

    Mr. Nick,
    You have a decent amount of experience and I think that you must be having idea about the payment terms and other stuff associated with the same.
    For a decent work, you should have some authenticated details about the companies. This you can find from the government websites and business directories, business magazines etc.
    So try these sources of information and take second step very carefully. You have some experience so it is not a matter of worry for you.
    Thank you.

    Nick Reply:

    Hello Mr.Thadeshwar

    I have read many posts by you, and i really Appreciate the way you give a HONEST Suggestion, to everyone. Thanks for that

    I have a good exposure of operations but not about the payment terms: please inform about the payment terms
    Another Question which i wanted to ask you

    • What are the documents required like licenses or other documents for starting a BPO?

    • And what should be the break even period (like 4-6months) ?

    • How can we get Direct Client? ( I got details of few people who act as Agents for providing projects-But they charge a Hefty amount & they are not reliable. I wish to get a client Directly, where I do not have to pay any commission-so the risk reduces & and initial investment becomes less.

    you may mail me on ghonu_8@yahoo.com
    so that i can discuss my project with you.
    i wish to mail you my project how iam planning on it , and i would require your guideance to move ahead..

    Thanks

    Scott Wilson Reply:

    Dear Nick,
    The payment terms may deffer from contract to contract. It may be the D.A (document again acceptance), it may be D.P (document against payment), L.C (letter of credit), Advance payment etc.

    It is a kind of export only, so to start that youneed to get the license of service export.

    Break even point is dependent on your operations and functions, I can not suggest the B.E.P because it is something numerical and everyone has it’s own calculations.

    See, since you don’t know people at overseas, you have to pay some amount to agents but the M.O.U should be very clear and you need to take care of your payments.

    If you have any other questions, you can surly ask here.
    Thank you.

  • sandeep jain said:

    hello sir, i am sandeep jain.
    i am interest to start my own BPO business. could you tell me what is the process to start BPO Business. how many capital employed into this business at small lavel. is their any franchaies who provide BPO sat up. Please mail us as soon as posible and also give sucession what kind of challange accured in this business.

    Thanks & Regards
    Sandeep jain

    Scott Wilson Reply:

    Mr. Sandeep,
    You are very much interested in this business. I would suggest you to do a SWOT analysis of this business line.
    The industry is diong very well. So you need to be sharp and aware enough.
    The investment depends on which scale, you want to do it.
    You need to have some experience in this field.
    To know about the companies providing this service, you should approach some yellopage information media.

  • sandeep jain said:

    sandeep jain
    Thanks for your kind infromation. i am aware about SWOT analysis. i want to start this business with 10 people.and i am also work with BPO befor. sir my keen interest with Data entery and back office related work. Sir one more how to get good companies work, is their any mediator.

    thanks & regards
    sandeep jain
    jain_sandeep84@yahoo.co.in
    91-8010428215

    Scott Wilson Reply:

    Mr.sandeep,
    There are many madiators in the market and their service is trustworthy to some extend. Their fees are also resonable. If you want to consult them, you can but make sure about the payment terms. Because you are a business man, you should be aware of all these things.
    Thyank you.

  • gopal said:

    hi
    i m gopal from jharkhand, i want to establish a domestic call center but i m not getting the way from where i can start… can u tell me about the investment, and the contract and how can i get it….plz

    thanks

    gopal

    Scott Wilson Reply:

    Mr. Gopal,
    The problem you have mentioned is not only your problem, it is faced by almost everyone who wants to start BPO.
    This is the field where you need some experience before getting in to this business. So better you get some experience in this field.
    Thank you.

  • mukesh pal said:

    Hi Sir, I am Mukesh. I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me in which sector it is profitable to start a BPO business. Also let me know what is the minimum investment I need to start BPO in Ranchi Jharkhand and how to apply to the companies for getting projects. Please provide me with proper guidelines.

  • Dinesh said:

    Hello sir/madam,
    I want to start a domestic call center..pls tell how to start this, how much i have to invest,how much we can earn in this field….. also tell what are the drawbacks in this business…

    Scott Wilson Reply:

    Mr. Dinesh.
    I think there are lots many comments about the same. This is not only your question but this is asked by many people. So spare some time and read the questions and answers on this page carefully and you will get enough guidance.
    Thank you.

  • Ashish said:

    Hi All,

    My name is Ashish and I want to start a BPO but i am not aware how to open the BPO from where i can get the process or details. So its my humble request please do guide me as soon as possible it will be very thankful to you.

    Do revert.

    Regards,
    Ashish

    Scott Wilson Reply:

    Mr. Ashish,
    You first need to develop some experience in this field as you are very new to this. Then you need to develop new contacts with different firms. For that you can do a job in some BPO firms as well.
    Then you can select the area of your business. Once you are sure with the service type, you can establish your firm.
    Then you need to acquire IE no. Because a BPO service is a kind of service export, you need to register as an export-import firm.
    Then you can get the orders from overseas parties and start your business.
    Thank you.

  • P.Vicky.Rao said:

    If you really want to start a call center then let me know what type of call center you want to start wheather Out bond call center,Inbond call center or domestic call center if want to gather more details or if you have any query then reply here.

    sourabh mehta Reply:

    Good Morning Sir

    This is sourabh mehta. Here i am running a job consultant. But i am very keen interest towards call center. Well, i have done lot more recruitment for International & Domestic call center.

    Well, i want to know what will be total investment in launching domestic call center (excluding space hiring) like fixed capital, running capital. What utility generally we require? How to get client?

    AH Reply:

    Hi Dear,
    I went through your post and for your information i am kindly interested in your post that I want to open a inbound or and outbound call center,hence i want some information regarding this so how you would help me.
    Thank you.

    RS Reply:

    Hi Sir/Madam,

    Right now I am running an international U.K. process but I want to get new process in domestic like inbound is most preferred. I am very obliged to you if you could do any help in getting this.
    Thank you.

    JS Reply:

    Hi RS

    Good to know that you are already running a UK based process, if you are looking to expand your business, I may be of your help. In fact I can provide you with a good support, I guess if we directly correspond to each other I would be in a better position to give information about my base. Please forward for your response at the earliest.
    Thank you.

    FS Reply:

    Hello sir

    I am very much interested to set up a 20 seat call center. I have already spoken to some guys who can help me to get business from few companies but I am not convinced with their dealing. I spoke to one of my friend who is already running a call center, he had not received any payment. I want a genuine contract so please suggest what and how to do the proceeding.
    Thanks

    Scott Wilson Reply:

    FS,
    It is very crucial that you don’t take the step ahead until you get the trust on your suppliers. So if you have doubts about their terms and conditions, search for the others. Never go blindly in this business.
    Thank you.

  • sachin kochhar said:

    Hello Sir,
    My name is Sachin. I have experience of data entry work for 4 years. Now I want to start my own bussiness in data entry. But i heard that most of the data entry companies are fraud. They donot give as much payment or profit time to time. please refer me genune companies where i can start my own bussiness or company. I need a contract with a company for life ime.
    thak you sir
    sachin kochhar
    00953236060

  • Roshan said:

    Hello

    I am Roshan V Iyengar from Mysore (Karnataka)INDIA,my qualification is BE i am working for a local company but now i want to start my own BPO domestic inbound/outbound. Kindly can you send the details for me how to start it..looking for your replay

    Regards
    Roshan V Iyengar
    Mysore

  • Vikash said:

    Hi Manoj,
    its good that you have local callcenter.I need few details from you like how do you started a local callcenter,which comp,How you convinced a company to get a callcenter contract, how much you have invested,whats your current earning, other all info.
    I want to start a callcenter in my hometown,Ranchi.
    Please email me once you become free.

    thanks in advance.
    Vikash.

  • ajay said:

    I have seen all the mail sent about the quires to start a new BPO, to you and all your replies .I just want to know about the process to set up a new domestic or inbound call centre, how I can contact to client. I have an experience of 4 years to work in BPO inbound, so please let me know about my quires.

  • Mahesh Kumar said:

    Hello sir, I am already working in BPO different projects. I am looking forward to open a call center. I have a place even. But only problem I am facing is getting good business. My interest is in Data entry or any domestic out bound but not sales campaign. Kindly help me and suggest me the best way to get it.

  • Pratik Banerjee said:

    Dear Sir,

    I am working as O & M Manager in telecom & having working exp apporx 5 year. I want to come into BPO business. As being new in this field, I am not getting clients or proper client list. Can you pls help me in this, where to get client list, how to make better profile of the company. Also is there consultancy firms, which provides the works if yes can i get the list with your help.

    With Regards,
    Pratik Banerjee
    Guwahati,India

    Scott Wilson Reply:

    Mr. Banerjee,
    I think most of the people who want to get in to the BPO industry has the same problem and there are the sources for this. You can search for the names from the just dial, Info line and other local info media services or you can get the list from the export promotion council of India’s website if it is there.
    Thank you.

  • S J said:

    Hi All, We are intending to start up a 5 Seater Business Process Outsourcing company. I am on the lookout for BPO non voice project’s, Email/Chat/Web & Software Development. How can I get genuine non voice project. Do you have clients who outsource KPO project with email Id’s. I have 6+ years in the same field and support functions. Requesting tons of help on the same. I also have a necessary infrastructure for the same.

    Regards, Reply me here.

  • G said:

    Hi I am G. I am interested in putting up a call center probably and inbound one in the Philippines. I am new in this and don’t have any experience as a call center agent. I just have a very limited budget 50,000 to 70,000 Phil. pesos and just a home office set up. Can you help me to start a BPO or call center business? Thank you can email me on this email address.

  • D P said:

    • We are a Software Development company based in kolkata.
    • We are looking for people who are willing to start a software company and has the patience to handle the business as it is a slow and steady business and takes time to mature.
    • The break-even may take time from 6 months to one year depending upon the investment.
    • The bigger the investment, the better the quality of infrastructure, projects, manpower.
    • The smaller the investment, quality of infrastructure is average and same goes for projects and manpower.
    • Long term investors are invited. Location is not a constraint in terms of investors.
    • We do not believe in competition but in a peer to peer model structure where we will grow and will guide your company to grow with us.
    • We develop software’s and also provide projects, manpower for new entrants in software business.
    • For more info please provide your professional background, maximum investment capacity, location and your contact details.
    • Contact me by replying this comment.

  • A R said:

    Hello, I am doing B.Tech in computer science. Please give me some company name who wants to give its franchise in Varanasi region to start BPO or call center, I want tie-up with them. How much money tie-up with company or take company franchise? Thanking You.

  • D.V.V said:

    I would like to do genuine BPO/it-enabled projects pertaining to data entry/data processing/copy/paste data mining/form filling projects without paying any registration or upfront fees thereby earning around Rs.10000 pm. I have a pc with internet connection and can do these projects on full time basis.

    Can anybody in this world tell me how to obtain such projects? Are there any companies/individuals or websites providing genuine projects. I would not like to bid on projects as i would like to have open projects where the client can test the provider or freelancer by sending sample files before sending actual files. Anybody having answers to my query can send me reply to email address.

  • Nick said:

    Hello, I wish to know how much space Per Employee (in Square Feet) we should keep in mind, while setting up a BPO. Can you share some ideas on space require to start a Business process outsourcing center?

  • G S said:

    Hi, I have already had Five years of working experience with Bank of America Call center, and now I want to start my own call center. I have Space, Systems and will arrange for other requirements to start a call center.

    Please help me that how can I start my own call center. How should I start and which companies can give me the Work. Please let me know and leave a mail on the email id given.

    Your response would be highly appreciated.

  • K R said:

    We have a setup of 10 seats in prime location, we want data entry type of work, we are financially strong, as well as we have good man power, can someone guide us in this how to start a data entry business and how to take projects?

  • Mayank said:

    Hi
    SIr we are based in Ahmedabad Gujarat and providing dailers, voip, DID
    but now want to start a call centre for that we have setup ready its plugin play but looking for good project with direct client so who can we get a Direct Client.

  • D M said:

    Hi,

    I don’t have a much experience in call center or BPO field, but I like to start a business. So can you able to advice me cost to establish a BPO and clients who are outsourcing the business. If I don’t get any ideas I would do a call center job.

  • Mr. MN said:

    hello
    My self is Monu Nath, can i Start a Business in Graphic Designing and Web Designing or please send me how can a Start my business in this place and how much money i have to pay in this filed and how can i get job work in this business

  • Mr. T said:

    Dear friend,

    I want to star call center business in W.B. and expertise in HR Solution & sales (product & concept)export management also. How can I start & what will be the min. invested money?

    regards
    T

  • RC said:

    Hello Sir,
    I am RC and am planning to migrate to a new line of business, so i want to start with domestic call center in Bangalore , so what are the initial things to do , should i select a particular area , should i need lot of investments, all basic things what will be my income from this source , will i be able to do later even international call center works, how to get contracts, please let me know.am only a B.com degree holder,having a good family background. but to be frank no one in the this type of business field. am only 25 years.
    Thank you.

    Scott Wilson Reply:

    RC,
    I would advise you to do a job in some BPO for some time and get the idea of how this business runs. You can consult someone who is from this field or doing a job in some BPO.
    See, here you need to have some experience and you can go ahead and it is not a big deal man.
    You can start it and don’t get tensed, all you need is some experience and information about the way to go.
    Thank you.

  • MT said:

    Dear Mr Scott,

    Let me thank you first your invaluable voluntary service of providing necesarry guidance nad help on business ventures.

    We are an established company based based of Srinagar J&K (India)diversified into different service related activities,however we would like to venture into BPO (International Call Centre,before venturing into this seemingly lucrative business and a great ROI opportunity.I would like to get your expert advice on the below mentioned questions:
    1.What according to you is the approximate capital requirement for a 50 seater capacity Call center.
    2.How do we source long term contract?
    3.what is the best approach to start and reach out to prospective clients for business?
    4.Do we need any licensing to start a BPO venture?
    Let me tell you we have all the expertise and required Infrastructure and human capital needed to start this kind of a venture.

    Looking for your expert advice and reply sooner.

    Thanks & Regards,
    MT

  • AV said:

    Respected sir,
    I was working one of the reputed call-center “4e”in Bangalore.
    In that time i had noticed that why should not i start the same work as a own boss? Sir i m 21 year old student. Because of my family background i m not able study further but i have much experience. So please inform me sir how can i start with a minimal investment?
    Thank you.

  • NJ) said:

    Dear,

    call center is not like as easy as you think. But i am agree with you that it is
    profitable,

    If you want to open your BPO that’s good, but as per my view you want lot of

    things as i mention below.

    1,You have a space of atleast where, 50 peoples can sit easily.
    2,you have a budget of atleast 20 lakh.
    3,you having a partner with experience alot.

  • DK said:

    We, six friends already running placement consultancy now decided to run a domestic inbound BPO . we are already having 2000 sq ft space and ready financer for the infrastructure. we want to run a lucretive process, like telecoms or oilfield where revenue is high. we need the info’s on registration and getting the project. waiting for your kind response.
    Thank you.

  • HT said:

    Hello Guys !
    HT this side.
    I am here to help all of u as u r have some or the other queries for call center.
    We are trying to Connect all the Call centers through modern technology . In this there will be a unique toll free no. and personnel will be knowing about all the firms with whom this contract will be connected.
    Anyone who is willing to open new call centers or are willing to connect their call centers please contact me.
    Thank you.

  • DM said:

    Sir,
    Of the responses in your blog I found a few hopefuls. I have recently started dealing in real estate and am holding a prime Office space. The Office area is perfectly suitable for anyone wishing to open a BPO as for one thing it is well connected by a variety of Transport Options. Please put me in contact with anyone wishing to open a BPO. How Apt this property is will be a pride as I display it to any of our adventurous entrepreneurs.
    Thanking You.

  • AG said:

    Hello sir,
    I am running a pvt limited company in Ahmadabad
    I want to start a international call center can i know all that i need ?
    How to get the process?
    Investment? and
    How to open up all the details that I need?
    Please help me out as soon as possible.
    Thank you.

  • RS said:

    Sir I want to open a call center in Allahabad. i Want to start a inbound call center as well as outbound call center. i Want your help. i can invest something 4 to 5 lacks so please tell me how i can get work. i have a registered firm in Allahabad with 2 year experience of software development for individuals. i want your help because i am new and i want to grow.

  • VK said:

    Hi,
    I want to start a BPO company. I am fresh in this field and don’t know any thing about this field, so I need your help. Please guide me.

    1. About initial Investment.
    2. About How to get a process of BPO.
    3. About required paper works.
    4. About technologies which are used in BPO companies.

    Please reply me as soon as possible.
    Thank You.

  • RB said:

    Dear Mr Scott,

    If somebody wants to start a BPO. Could you categorize the risks involved and relative profit margins for the following processes.

    1. In-bound voice process
    2. Out-bound voice process
    3. non-voice process (KPO)

    Thanks & Regards
    RB

  • K R said:

    Dear sir,
    I would like to start a BPO(non-voice) in Small scale level as because am not having any experience about these. Is it possible to start. And if i start a BPO will it be profitable to me. To start a BPO where do we get a project.

  • KR said:

    Dear sir,
    I would like to start a BPO(non-voice). To start a BPO where do we get a project and am not having any experience in it. Is it possible to start and run it successfully. Kindly advice me.
    Thank you.

  • BL said:

    Hello sir,
    I want to establish a small domestic inbound call center. I just want to know how much does it cost and what is the process and to whom we should approach to get the project, please help me.
    Thank you.

  • AH said:

    Hi sir,
    we have a team & wish to start a BPO in our town which is a small town. I just wanted to know that from where I can get contract? How to find find employer overseas. Can you please tell the detailed description.
    Thank you.

  • ST said:

    Hi,
    I have invested 10 system setup, operators and with internet, I am looking out for the same type of business. Kindly Give me the company name and address or phone number who can give me the work.
    Thanking you.

  • PR said:

    Hi MJ,
    its good that you have local call center. I need few details from you like how do you started a local call center. I want to start a call center in my hometown. Please email me once you become free.
    Thanks in advance.

  • SM said:

    Hi
    I have a small company which is a b2b and b2c business and the business is on print media and now I want to give the service through phone so for that I am planning to take up ISDN leased line what all other paper work is required.
    Thanks

  • SB said:

    Hi Scott,
    Well, I have worked with BPO industry for more than 4 years that includes Convergys and Hewitt. Now, I have been running my BPO placement firm however would like to start either a voice or a non voice process. I prefer an Australian non voice process to be precise. I have 2 workstations currently in my office however can increase it accordingly. Please help me and let me know how I can approach some good companies which can provide me a non voice process.
    Thank you.

  • DB said:

    Sir,
    Can you give me name of some companies from where I can get some date entry type of bpo project.And also tell me what is the procedure to get those projects from those companies.If you can pleaze mail me a list of some companies which provides bpo projects and procedure to get the projects also
    Regards

  • AH said:

    Hello,
    I want to start BPO to be very frank it does’t matter to me whether it is inbound and outbound all I want is the procedure and your career making guideline please help in getting of work.
    Thankyou
    Regard

  • KN said:

    Hi DD,

    I want to open a BPO. I just read your proposal so, can you please help me out to open your company’s branch. I have enough space for 50-60 peoples to sit and work. I am also ready to spent money as required to set up your branch. Can you please give me your contact details?
    Thank you.

  • HR said:

    Hi,
    I want to start a BPO but I dont have any idea how to start it. I dont no what is the rules and regulations and don’t no how to approach the client. Can you please help me on this regard.
    Thank you.

  • ND said:

    Hello Sir,

    I am an engineering graduate and have 10 months of work exp. in a bangalore based BPO, where we used to provide technical support to international clients. I am aware of the process but not sure if i can manage well. So, to be on the safer side, i want to start a small bpo business (5 seater). Now,I am settled in lucknow.Could you please provide me the details regarding the following point or let me know the website where can I find this ?
    1. Capital required.
    2. Basic infrastructure.
    3. Documentation Required
    4. Getting clients.
    5. Recruitment of agents.

  • NV said:

    Hi,
    Hi everyone. About process and leads, I can provide you processes.I have Many process Collection and sales No inbound And all are legal process and ready to sign paper for process assurance.Just need good company who can deliver good work.
    Thank you.

  • BM said:

    HI,

    I am BM working as a team leader in a leading BPO industry. I want to start a inbound call center. I have my own office place and lots of friends who are interested to working with me. already i will apply for the call center contracts but i can’t get it so please help me and advise me how i get a call center contract.

    I am ready to get it with low price rate also.
    Thank you.

  • SK said:

    Hello,
    I have gone through all the posts and replies, I got another view to think abt my business. Right now i am planning to open the business. I had one and half years experience in Software and KPO field now i quit the job to try my hand in business because i dont find job to be much passionate. Like wat i want to know here is , can i open the BPO in a developing Destrict coz it will reduce my place costing as well as i can get the employee at lower rate ?
    Do this throw negative impression on the clients with whom i am going to deal. I want to go up step by step , first i am planning to open in a small city and as my clients will increase i will switch to different locations.

  • HS said:

    Dear sir/madam
    I have own computer center running of last 5 years, I have 25 computers and all of the things in required of the office. And now I want to open the medical transcription call center so you tell me how that we are start and what thing is required for this.
    Thank you.

  • NH said:

    Hello,
    I am 24yrs of age and well conversant with BPO services, from data entry, transcription, telesales, online research ask.com etc, I’ve worked with many BPO’s.

    So, it;s high time I’m thinking of coming up with my own outsourcing firm, please how can you be of help?

    I am looking forward to hear from you

    Thank you.

  • JP said:

    Hello sir,
    I am 34 years young. I am M.Sc.(Maths). I am a teacher. I want to start a online BPO business but Idon’t have any idea. Please give me genuin advise that how to start my own business.
    Thank you.

    Scott Wilson Reply:

    JP,
    Since you don’t have any idea about the BPO business and the process, I would suggest you to join some BPO as an executive and gain some experience for a few months. 4-6 months are enough to get the training and then you can start your own business.
    Thank you.

  • AK said:

    Hi,

    I am planning to open up my own BPO here in Indore, looking for some guidance from you on how to start and what are the parameters on which I can get a process. I would like to have the outbound process to start with.

    Looking forward for a positive response.

    Best Regards,
    AK.

  • RG said:

    Hi,
    I need few details from you friends I would like to start a local call center, How you convinced a company to get a call center contract, how much money required for small scale call center and all other nesesory info. I want to start a call center in my hometown as this area is having lots of potential of unemployed student friends so please email me if anybody have idea regardig this project.

    Thanks in advance.

    Scott Wilson Reply:

    RG,
    To cinvince the companies, you need to have the details and contacts of the companies. You then prepare a formal proposal. You should design your proposal very care fully and attractive. Then call up all these companies and take the appointments. Once you get the appointments, just go there and present your proposal in an effective way. You need to keep calling in this case. This is how this business runs.
    Thank you.

  • SL said:

    Hi Team,

    I am looking to start a domestic or an inbound call center. Please let me know if you have any client with you and also help me out with the investment plan.

    Do contact me on my mail id :)

    Regards

  • SA said:

    Sir,
    I want to open a call center in my home town, and I have 25 computers and 3 phone line if any thing need then I get that but I don’t know how to manage and how to take agencies from company then sir please mail me how to manage everything and how to get agencies from company?
    Thank you.

  • MB said:

    Dear Sir,
    I would like to start a BPO of data entry job for overseas companies. So I kindly request you to provide me information regarding the follows.
    1. How can I get the overseas contact?
    2. Should I get any licence from Govt.?
    3. How can I accept the paiment from the
    overseas companies? For that Should I Have
    any speacial BANK ACCOUNT or the existing
    PERSONAL ACCOUNT is enough?

    Expecting your early reply
    Thanking you.

    Scott Wilson Reply:

    MB,
    To get the overseas contracts, you need to contact the international agents. You need to have contacts with these people. That’s why I say, you should do a job in some BPO to get the inside information. As far as license is concerned, it is very easy task. You just need to go to zonal government office and get the information. And to receive the payment, you can have an account in PayPal so that you can get the money online only. Otherwise, you can get money from western union money transfers etc.
    Thank you.

  • Scott Wilson said:

    SK,
    That is a great idea that you are thinking of. If you take the franchisee, they will definitely provide you work and contracts. They will assist you in many ways to start your business well. You also need to be active on your part.
    Thank you.

  • JHS said:

    Hi LOHITH,

    with ref to your response—-
    “HI. I am allready runing BPO centre, I want to start call centre, Can u help me out”. I can be of some help to you, if you are looking to expand your business and profitability, if u can provide some more information of what kind of bpo you are running, and in which field we could discuss a bit more on it, since you are also looking to opening a call center,send me the inputs.
    Thank you.

  • RJ said:

    Hello Sir,
    I am working as a computer teacher and a special training too. I wish to start a BPO in my village and give opportunity to them to improve the financial status and confidence will you please help me about the procedures.
    Thank you.

  • NK said:

    Hello sir/madam.

    I an just got graduated from college. And me and my friends 3 of them wanna start business I had chosen BPO’s are in very good condition, and I wanna start with small domestic bpo. So what will be the initial investment beside the building. because we have building of our own. Just i need is how to invest money in what I am confused with it.

    Thank you.

  • RP said:

    Hi sir,
    I have an telecom company as stream teleservices limited. I have lots of interest in BPO work mainly call centers and software development, so I have start a sister firm for STL as strem tele ventures pvt ltd. In my call center only collection process but payments are not coming well from the person who gave me that job so I want start a proper call center with direct interaction with client.
    So sir please do the need full for the same.
    Thank you.

  • TA said:

    Hello sir,
    I want to start my own call center. I want to open outbound sales UK online tech. Process like antivirus, tech support and software. I have experience in this process. But I don’t know how to open what are the requirements?
    Thank you.

  • HM said:

    Hello Sir,
    I want to establish our own call center. I want to establish both inbound and out bound. Please tell me what is the basic requirement to start our call center beyond infrastructural. How i start the call center. Reply as soon as possible.
    Thank you.

  • SP said:

    Hi sir,
    As I have all arrangements regarding BPO. But where from I can get a client or work. As now I need UK & US data entry work & voice process. Please suggest me some Leading companies name those can provide me work to do.
    Thank you.

  • Scott Wilson said:

    SA,
    If you want in and out information of t his business, you should join some BPO for some months and get the experience. That would really help you in your business. You can join some BPO for 2-3 months and get the basic details and then you can jump in to this business.
    Thank you.

  • CP said:

    Dear Team,

    This is Chalapathi

    I want to start BPO Business[Data Entry / Customer Support / Medical Transcription] in Bangalore.
    So can someone guide me hoe to get get business and related information.

    Thank You