BPO Jobs

BPO is a short form of Business Process Outsourcing.

BPO Jobs in India have grown in leaps and bounds. Few jobs in the country have offered such a fast career option to the multitudes of young Indians. The high paying jobs of the BPO industry in the country offers a wide selection of profiles. Young people who begin as fresher’s can have a meteoric rise to posts like customer service executives, off shore customer care specialists, technical support executive jobs, trainee PHO jobs and a lot more.

BPO or Business process outsourcing refers to outsourcing in a wide variety of fields. The industry specializes in applying new technology or existing technology in order to improve services. It can be defined as a delegation of IT-intensive business processes to an external provider. The provider in fact owns and manages the process which again is based on certain parameters and criteria. Business Process Outsourcing can well be called the backbone of the Information Technology Enabled Services (ITES) industry.

BPO is gaining ground in the country because of a number of reasons. Prominent among them are the cost advantage factor, business risk mitigation factor, excellent competency and improvement of utilization. All major Cities in India are booming as outsourcing centers. These include Bangalore, Delhi, Hyderabad, Gurgaon, Cochin, Pune, Gurgaon, Chandigarh and Noida. These apart some second rung cities in the country like Patna, Surat etc are also becoming major players in the field.

Services Offered by BPO’s include
Customer Support Services – This service manages customer concerns and addresses their grievances through voice services, e-mail and chat on a round the clock and 365 days basis. Customers calling to verify their account status, reservation status, seek information on products etc.

Technical Support Services – This includes round-the-clock support for technical problems and resolution for OEM customers and computer software, hardware, and peripherals. The services take care of installation, usage support and troubleshooting.

Telemarketing Services- This service includes interacting with potential customers for creating awareness, generating interest in products and services cross sell to an existing customer base or to finish the process of the sale online.

Calling customers to sell wireless services for a telecom provider, credit or debit cards or leisure holidays is an example.

Employee IT Help-desk Services – Help-desk services offer support and technical problem resolution for corporate employees.

Insurance Processing – This section of the BPO industry provides specialized solutions to the insurance sector. Services offered include new business acquisition to policy maintenance and even claims processing.

Some important companies offering BPO jobs in India are:
WNS Group, Wipro Spectramind, Daksh e-Services, Convergys, HCL Technologies, Zenta, ICICI Onesource, MphasiS, EXL, Tracmail, GTL Ltd, Customer, HTMT, 24/7 Customer, Sutherland Technologies etc

When it comes to high end jobs, BPO jobs in India have changed the scenario of jobs all over in the country. The industry has also contributed in the development and growth of the employment sector in the country.