How to Develop Customer Loyalty: Tips to Build Relationships and Satisfaction

Question: I am working in West Africa, Equatorial Guinea now. I will be returning to USA, New York after 3yrs. I would like to get some tips regarding tourism industry. I would like to know how I can bring foreign tourists to and I want to build solid customer base, I really want to build good Relationships and loyalty with them, can you please give me some tips to start a new tourism business firm in NYC.

Also, I would like to know how I can arrange independent tour route for outbound tourists from countries like United Kingdom, Singapore, Malaysia, and Thailand etc

Few Tips to Build Good Customer Loyalty and Relationships

Answer: This plan seems very good profitable but it is not that easy. This is profitable and no question about that. Once you are established in this business, you can earn a lot from foreigners by arranging tours from India which may include India as well as other countries.

With this, you can also develop a hospitality industry because both are supplement for each other and a firm can have horizontal integration depending upon its capacity.

As far as the customers are concerned, internet advertising would be the best medium to provide your massage to mass. By this, you can attract passengers from outside India. Segmentation and target market is very clear in this business. Positioning is the most important area in this field. How will you position your services to your customer’s mind? This question is the center of this matter.

You can have your agency or representative entity in different countries. That will demand a huge capital. There are so many opportunities and future options for this business. If you are ready to invest, there are ways for seekers. You can get finance from venture capital firms. If you need further assistance, you can ask questions. We are always here to guide you.

Thank you.