How to Start a Call Center Business: BPO Business Opportunities and Plan

September 25, 2010 31 Comments

We have received tremendous replies and comments on our BPO business page. So we have extended that discussion by creating this page.

Here you can discuss about any questions or queries you have regarding starting or planning call center business. We have many users with very good knowledge and expertise in starting and setting up BPO business.

Question-1: Hello Sir, my name is MP. I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me

  • In which sector it is profitable to start a BPO business
  • Also let me know what is the minimum investment I need to start BPO
  • How to apply to the companies for getting the projects.
  • Government of KA also provides financial facility to open BPO sector in rural areas. How to apply for that?
  • There aim is to create employment in country side for development.

Please provide me the proper information about it thanking you

31 Comments »

  • I M said:

    Hi,
    I am very much interested in starting my own BPO. I am currently working in an international BPO since last 4 years. Its an outbound collection process, however I do not have much information about the management aspects of a BPO, also I am not able to find a genuine client, I have come across some fraudulent people who promised to offer a process however do not return after we pay them, Can you please guide me over starting the business,getting a genuine client, and if you could email me some important documents which I would require to start up and which can provide me information on it.Thanks

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    S H Reply:

    Hello, I want to start my call center (inbound). I have one year work experience in idea and airtel both. I just want to know that how can I setup a call center and how can I get contracts for my call center process? Is this business have good future and have good profit and how much time and investment required to start this business.
    I just want to know each and every information regarding the call center setup.

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  • K S said:

    Hey, Really thanks to those who are giving these million $ suggestions. I am a B.Tech running a registered 10 Seater NONVOICE BPO Center from last 4 months in up(India). I was running data conversion (pdf to doc, hard to soft) and form filling processes. Now Problems:
    1. All my clients were local ref. (mediators) & took huge upfront money (approx 150,000) for each process.
    2. No one gave me my billing of work done at my center.
    3. Reason told was accuracy problem though it was wrong training problem.
    4. I am having a debt of 500000 on me (loan for infra and upfront).
    5. Don’t have genuine mediators or direct NON VOICE clients.

    ASSETS:
    1. Good Infra.
    2. I have a lot of small centers want to do NONVOICE work.

    NOTE: I WANT TO DO NON VOICE ONLY

    Everybody Please…. suggests me and contact if possible at

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  • J S said:

    Hello,

    I am planning to set up a business in BPO and I have enough knowledge for that as required. I have had experience of call centres, customer services, customer relationships, management of a retail store, sales and marketing. All of these I acquired in UK for last three years.

    All I need from you is to provide me detailed information regarding to how to start a BPO firm in MD. So please tell me how much does it cost, how can I get contact to the companies or any references to start with them, what are the preliminary requirements for the business?

    I appreciate your reply and would get at the earliest.

    Thanks for your consideration.

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  • Tushar Mathur said:

    Hi, I am from Kerala, Have completed diploma in computer science and engineering. I have worked for a bpo based company as Sr.CSA. Currently have quit the job, and trying to find a suitable job that can be done from home. I have registered with many companies for home based jobs but most of them were fraud. So will u please provide genuine BPO work from home job without any upfront. Hope you will do the needful.

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  • S K said:

    Hello,

    I am having infrastructure and manpower of 36 with complete commercial attraction. But at present I am out of projects. Could you able to guide to get projects I would be very kind full to you… I am ready to do all works…

    Thanking you
    sathishkumar

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    S S Reply:

    Hello, I am interested 2 open a call center in CO. For that I am looking for a partner who have exposure and understanding in this field,
    Can you please let me know how to can I find reliable partner, so that we can proceed further.
    Thank you.

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  • S K said:

    I am businessman my son job in Google search engine online marketing last five years. My daughter job in IBM BPO UK process last four years, my second daughter job is in HSBC BPO I planning my own business very with small budget, can you suggest what business I can do?

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    HF Reply:

    Hi,
    I am looking for a partner who can invest around $400,00 in a domestic call center. Genuine process and by working for two shifts we can generate a income of $400,00 every single month. I and my friend would be to handle the show. You will get daily reports. The share of the profit would be 50/50 after deducting all the recurring costs.
    Thank you.

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    MH Reply:

    HelloSir,
    I already have a call center, I can provide you all the resources & you can run the project in my center. Please let me know more about the project that you have plans to startup.
    Thank you.

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    rohit jain Reply:

    Hello, I am looking for opening at small scale. I need to gain some experience and information regarding the BPO. so would you please help me?
    Regards
    Rohit Jain

  • P P said:

    I am currently working in a BPO company as Assistant Manager. Somehow, I am not very much satisfied with job and desperately want to start a good business.

    In my goal my wife is with me so could you please suggest me some good business ideas with low investment where as a couple we can come together and start some good business. Also please let us know how to approach government for their help in starting the business or how we can start any government initiative business.

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    Capes Reply:

    I am a working man. I am working as Advisor in Wipro BPO. I am a commerce graduate and Software Engg. I have sound knowledge of computers. I am looking out for any Data Entry Job or any job related to I.T. I stay in Mumbai

    Reply This Comment

  • P R said:

    Respected Sir/Madam, We introduce ourselves as a leading training institute in Kolhapur since year 2000 and planning to start a new venture in IT enabled services sector as BPO / RPO unit in Kolhapur.

    We are interested in this process So please share the Complete detail of process We having Set up More than 50 seats for new process. Which is fulfillment of Domestic level as well as International Call center?

    Please mail me complete detail on nextsepcomputers @ live.com

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  • Vishal Chopra said:

    Hi this is Vishal,basically I am from CG and I am intersted in opening a softwere firm in Raipur.Financely I am strong enough to provide the basic infra required to start it and hahe ve enough paitent as well to wait for the business to grow,we can get in touch to have a detailed discussions over the project.
    My mobile no.09406222200,
    mail id vishal.chopra1983@gmail.com

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  • RN said:

    Hi, I have already had Five years of working experience with Computer Academy, and now I want to start my own call center. I have Space, Systems and will arrange for other requirements to start a call center.

    Please help me that how I can start my own call center. How should I start and which companies can give me the Work. Please let me know and leave a mail on the email id given.

    Your response would be highly appreciated
    Thank you

    RN

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  • S N said:

    • I want to start a domestic call centre. I have experience working in an international BPO for more than 4 years.
    • I want to start with a small step that’s workforce of 15 people. Thinking to start with inbound customer service process or a data entry type of a process.
    • I tried to contact a number of people however did not find anyone who would direct me in a proper manner.

    Please help me, your help will be really appreciated

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  • A B said:

    Hello, I am working in a call center for past 8 years. Now I am planning to start my own business. It would be really great if you give me some information about opening a local call center.. Also let me know about the scope of this business?

    Reply This Comment

  • N S said:

    Hello, I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me in which sector it is profitable to start a BPO business. Also let me know what is the minimum investment I need to start BPO and how to apply to the companies for getting the projects. please provide me the proper information about it. Thanking you

    Reply This Comment

  • A P said:

    Hello,
    I am in “Computer Training” Industry from 15 years. At present running a Training Center from 11 years. I was longing to start a BPO at small town near AL. So Kindly give me an idea How to start a call centre business ?

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  • R S said:

    Hi, I want to start a call center and I am looking for good income based process it could be any non voice or semi voice or outbound but it should be government based. If u have any such process, please do call me or mail me immediately.

    Reply This Comment

  • J H said:

    Hello,

    Good to see a guy helping others I have been working in a BPO more than a year. I have an interest in starting a BPO first I am going to start business in data entry. Could you please assist how to get clients for this services could you recommend any client for me for doing this service.

    Thanks for your help in this case.

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  • S S said:

    Hello, I have plan to open BPO in KO. Would it require any special skills? I have no experience in these type of jobs?
    Would you please give me some ideas and suggestions to start the BPO company…
    Thank you..

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  • P G said:

    Hi sir, I would like to join the hands with you, especially I am a call center employee so I can invest up to 10-20k. And my home town is MD, I am also looking for call center business plan template that I can use to propose bank and other investors for raising funds for this business, can you help me out with that?

    Please reply me regarding this to my mail

    Thanking you

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  • G K said:

    Hey, I need some good investor who can fund for a business idea that I have, I would like to start my business, and can any good investor help me? I have idea but not having capital to invest, anyone please try to help me in whatever way you can…
    Successful business is always a part of good ideas.
    Thank you.

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  • V S said:

    Hello, I have done BA in Marketing. I have enough space to start a call centre. I am financial strong, so its a great opportunity for me to do some thing new in my town, So need your help to know how to convert my dreams into reality…
    Guide me to set up a call center..
    Thank you..

    Reply This Comment

  • C N said:

    Hello, good evening, this is Cullen.. I have a Placement consultancy and training center in NJ. Now I want to start small(domestic) BPO business. So tell me how can I start my own BPO? Also give me some idea regarding process , minimum capital requirement and other formalities.
    Thank you..

    Reply This Comment

  • SB said:

    Hello Sir,
    I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me In which sector it is profitable to start a BPO business? Also let me know what is the minimum investment I need to start BPO? How to apply to the companies for getting the projects?
    Thank you.

    Reply This Comment

  • AS said:

    Hello Sir,
    I have heard that BPO business is very profitable today. I wish to open my own BPO. Please tell me

    1. In which sector it is profitable to start a BPO business
    2. Also let me know what is the minimum investment I need to start BPO
    3.How to apply to the companies for getting the projects.
    4.Government of KA also provides financial facility to open BPO sector in rural areas.How to apply for that?
    5.There aim is to create employment in country side for development.
    How to apply to the companies for getting the projects.
    Thank you.

    Reply This Comment

  • kiran said:

    1. In which sector it is profitable to start a BPO business
    2. Also let me know what is the minimum investment I need to start BPO
    3.How to apply to the companies for getting the projects.
    4.Government of KA also provides financial facility to open BPO sector in rural areas.How to apply for that?
    5.There aim is to create employment in country side for development.
    How to apply to the companies for getting the projects.

    Reply This Comment

  • Ganesh said:

    Hello Sir, my name is Ganesh. I wish to open my own BPO/KPO.

    Please tell me

    1. In which sector it is profitable to start the business?

    2. How to apply to the companies for getting the projects?

    I have Working environment with 10 seats in Hyderabad city and looking for projects. So kindly give me the information of projects available to work .Please provide me the proper information about it. Thanking you.

    Reply This Comment

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